Refund Policy
Last Updated: April 27, 2026
This Refund Policy explains when refunds are available for paid CVoria access passes and how to request one. It describes our voluntary 30-day refund right and does not limit any mandatory rights you may have under applicable consumer law.
1. Scope
This policy applies to paid CVoria plans and other paid digital services we may offer from time to time. Free plans are not charged and therefore are not subject to refunds.
2. Voluntary 30-Day Refund Right
We offer a voluntary 30-day refund right for the first 90-day CVoria Pro access pass. If you are not satisfied with your purchase, contact us within 30 days of the charge date for a full refund. This does not affect any refund or withdrawal rights you may have under applicable law.
3. Statutory Right of Withdrawal for EU/EEA/Swedish Consumers
If you are a consumer in Sweden, the EU, or the EEA, you generally have a statutory 14-day right to withdraw from the initial purchase. For that statutory right to be reduced or waived because digital performance starts immediately, the checkout must obtain your express consent to immediate access before the 14-day withdrawal period expires. CVoria provides immediate access to digital features such as resume analysis, cover letter generation, interview coaching, job tracking, and other AI-powered tools. If immediate access is requested, the required consent is obtained, and you begin using the service, your statutory withdrawal or refund rights may be reduced or lost to the extent permitted by applicable law and Polar's buyer terms. Nothing in this policy limits any non-excludable right you may have under applicable law.
4. How to Exercise Your Withdrawal Right or Request a Refund
To exercise a statutory withdrawal right, email support@cvoria.com within 14 days of the charge date. To request a refund under our voluntary 30-day refund right, contact us within 30 days of the charge date. Please send the email from the address associated with your account and include enough information for us to locate the payment, such as your purchase date, Polar order ID, or Polar receipt number. We may ask for a brief description of the issue so we can verify the payment and improve the service.
5. Renewals, Cancellations, and Requests After the Applicable Window
Paid Pro access passes do not renew automatically. Your access remains active until the end of the purchased access period. After the applicable refund or withdrawal period, refunds are generally not available unless required by law. We may still issue refunds at our discretion in cases such as duplicate billing, billing errors, or material technical issues. If we discontinue a paid service or terminate your paid access for convenience and not because of your breach of the Terms, fraud, abuse, chargebacks, or unlawful conduct, we will refund the prepaid unused portion of your then-current access period unless a different remedy is required by applicable law.
6. Polar and Refund Processing
Polar Software, Inc. is the Merchant of Record for our payments. Approved refunds are returned to the original payment method used for the purchase. Processing times depend on your payment provider and bank. If you believe you were charged in error, contact us before filing a chargeback so we can try to resolve it quickly.
7. Active Search Guarantee
Our Active Search Guarantee is separate from refunds. If you do not land a job during your 90-day access period and meet the applicable usage criteria, we may extend your access by an additional 3 months at no extra charge. That extension does not replace or reduce any statutory consumer rights you may have.
Questions about refunds? Contact us at support@cvoria.com